For orders exceeding BDT 10,000, an advance payment is required to confirm the order.

• Ready-stock products: 30% advance payment
• Customized, made-to-order, reserved, oversized, fragile, or production-based products: 50% advance payment
• Bulk, corporate, interior, or project-based orders: 50% or more, based on order type and agreement

The remaining balance must be paid before delivery, dispatch, or handover unless otherwise approved by BOHO in writing.

An order is confirmed only after BOHO receives and verifies the required advance payment. BOHO may confirm the order through invoice, order confirmation message, email, website notification, or payment acknowledgment.

Until advance payment is received, BOHO may not reserve the product, begin production, start customization, or schedule delivery.

Advance payments may be made through BOHO-approved payment methods, including:

• Bank transfer
• Mobile Financial Service
• Online payment gateway
• Card payment
• Cash payment at showroom, where applicable

Customers are requested to share the transaction ID, payment screenshot, or payment reference after payment for verification.

BOHO will share an estimated delivery timeline after order confirmation. For ready-stock products, delivery depends on availability, location, and logistics.

For customized, handmade, oversized, fragile, or production-based items, delivery timelines may vary depending on production, finishing, drying, packaging, courier availability, weather, and other operational factors.

If any delay occurs, BOHO will inform the customer and provide a revised timeline.

For ready-stock products, if the customer cancels before dispatch, BOHO may refund the advance after deducting payment gateway charges, packaging cost, delivery processing cost, or other actual costs already incurred.

For customized, made-to-order, reserved, altered, or production-based products, the advance payment is generally non-refundable once preparation, sourcing, production, customization, or reservation has started.

If BOHO is unable to fulfill an order due to stock unavailability, production issue, quality concern, or any internal reason, the customer may be offered a refund, replacement, store credit, or revised delivery timeline.

Approved refunds are usually processed within 7–10 working days after verification.

Eligible ready-stock products may be exchanged or returned according to BOHO’s return and exchange policy. Products must be unused, undamaged, in original condition, and accompanied by proof of purchase.

Customized, made-to-order, reserved, discounted, clearance, fragile, or specially sourced items are not eligible for return or exchange unless the product is defective, damaged before delivery, or materially different from the confirmed order.

If a product is received damaged or defective, the customer must inform BOHO within 24 hours of delivery with clear photos and/or video proof. After verification, BOHO may offer replacement, repair, exchange, store credit, or refund where applicable.

Damage caused after delivery, mishandling, improper use, unsuitable placement, or customer-side breakage will not be covered.

BOHO products are handmade and naturally finished. Slight variations in color, texture, surface marks, patina, dimension, and form are part of the handmade character and will not be considered defects.

For customized orders, BOHO follows the approved design direction as closely as possible, but minor handmade variation may occur.

Customers are responsible for providing correct name, delivery address, phone number, payment reference, and timely communication for delivery coordination.

If delivery fails due to incorrect information, customer unavailability, refusal to receive, or delayed response, additional delivery charges may apply.

By making an advance payment, the customer confirms that they have reviewed and accepted the product details, price, advance payment amount, delivery timeline, balance payment requirement, cancellation terms, refund conditions, and handmade product variation policy.